1. Introduction
1.1 This Privacy Policy ("Policy") describes how V9Game ("the Platform", "we", "us", "our"), operating the website at https://v9game.cam, collects, processes, stores, shares, and protects personal data relating to users ("you", "User") of the Platform and its associated Services.
1.2 V9Game takes data protection seriously. We collect only the personal data we need to operate the Platform lawfully and effectively, and we process that data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.
1.3 By registering an account, depositing funds, or otherwise using the V9Game Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein, where consent is the applicable legal basis.
1.4 This Policy should be read alongside V9Game's Terms & Conditions and Responsible Gambling Policy, which together form the full regulatory and compliance framework governing your use of the Platform.
1.5 This Policy is written in English. For users in Pakistan and other jurisdictions, the English version of this Policy is the authoritative version. Where translation assistance is provided, it is for convenience only and the English text governs.
Important: V9Game does not claim to operate under the Personal Data Protection Bill of Pakistan or any Pakistani data protection framework as a regulated entity. Pakistani users access this Platform subject to applicable local law and should review our Terms & Conditions for jurisdictional information. This Policy does not constitute legal advice.
2. Definitions
For the purposes of this Privacy Policy:
- "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, postal address, date of birth, financial data, and device identifiers.
- "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, and transfer.
- "Data Controller" means the entity that determines the purposes and means of processing personal data. V9Game is the Data Controller for data collected through the Platform.
- "Data Processor" means a third party that processes personal data on V9Game's behalf, under documented instructions.
- "KYC Data" means identity verification documents and data submitted by Users as part of the Know Your Customer process, including CNIC copies, passport scans, selfies, and proof of address.
- "Cookies" means small data files placed on your device by the Platform for the purposes of session management, analytics, and functionality.
- "Services" means all gaming, betting, support, and Platform-related features provided by V9Game.
- "Sensitive Data" means personal data that warrants heightened protection, including government identity documents, financial account details, and liveness verification data.
3. Data Controller
3.1 V9Game, operating the Platform at https://v9game.cam, acts as the Data Controller for all personal data collected through the Platform's registration, gaming, payment, and support functions.
3.2 Where V9Game engages third-party service providers to process data on its behalf (for example, payment processors, identity verification providers, or analytics services), those providers act as Data Processors and are subject to written data processing agreements with V9Game that restrict their use of personal data to the documented purpose.
3.3 Contact information for data-related queries and rights requests is provided in Section 16 (Contact Us) of this Policy.
4. Data We Collect
4.1 V9Game collects personal data across the following categories, depending on how you interact with the Platform:
4.1 Registration Data
When you create an Account, we collect your full legal name, date of birth, residential address, email address, and any other information required during registration. This data is necessary to create and administer your Account.
4.2 Identity Verification (KYC) Data
To comply with anti-money laundering (AML) requirements and to verify your age and identity, we collect government-issued identity documents such as a CNIC or passport, proof of address documentation, and selfie or liveness verification data. Pakistani users may submit CNIC copies; the document number and any biometric data extracted are handled as sensitive data.
4.3 Financial & Transaction Data
We collect transaction records including deposit amounts, withdrawal amounts, payment method references (such as mobile wallet references or bank transfer IDs), and balance history. We do not store full payment card numbers. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah may appear in transaction records purely as familiar Pakistani payment reference labels.
4.4 Gaming Activity Data
We collect records of your betting activity, game sessions, wagering history, bonus usage, and outcomes. This data is used for account management, responsible gambling monitoring, dispute resolution, and AML compliance.
4.5 Technical & Device Data
We automatically collect IP addresses, browser type and version, operating system, device identifiers, session timestamps, pages visited, and referring URLs. This data is collected through cookies and server logs as described in Section 10.
4.6 Communications Data
We retain records of support interactions, live chat transcripts, email correspondence, and complaint records. These are retained for quality assurance, compliance, and dispute resolution purposes.
| Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, email, address | Account creation & management |
| KYC / Identity | CNIC, passport, selfie | Age & identity verification, AML |
| Financial | Transaction records, payment references | Payments, AML compliance |
| Gaming Activity | Bet history, session logs | Account operation, responsible gambling |
| Technical | IP address, device ID, browser | Security, fraud prevention, analytics |
| Communications | Support chat, emails | Support quality, dispute resolution |
5. Legal Basis for Processing
5.1 V9Game processes personal data on the following legal bases, depending on the purpose of processing:
- Contractual Necessity: Processing required to perform the contract with you, including Account operation, payment processing, and Service delivery.
- Legal Obligation: Processing required to comply with applicable law, including AML obligations, identity verification requirements, and regulatory reporting.
- Legitimate Interests: Processing for V9Game's legitimate business interests, including fraud prevention, security monitoring, service improvement, and responsible gambling monitoring, where those interests are not overridden by your rights.
- Consent: Processing for marketing communications or optional analytics where we rely on your freely given, specific, informed consent. You may withdraw consent at any time by contacting support.
6. How We Use Your Data
6.1 V9Game uses personal data for the following documented purposes:
- Creating, managing, and administering your Account
- Processing deposits, withdrawals, and transaction records in PKR and other accepted currencies
- Verifying your identity and age through the KYC process
- Detecting and preventing fraud, money laundering, and suspicious activity
- Monitoring gaming activity for responsible gambling indicators and applying intervention tools where appropriate
- Providing customer support in English and Urdu
- Sending transactional communications relating to your Account (deposits, withdrawals, verification status, security alerts)
- Improving Platform functionality, performance, and user experience
- Conducting internal analytics and business reporting
- Complying with applicable legal and regulatory obligations
6.2 V9Game does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.
6.3 We do not sell your personal data to third parties. We do not use your personal data for advertising on third-party platforms without your explicit consent.
7. Data Sharing & Disclosure
7.1 V9Game may share personal data with the following categories of recipients, only to the extent necessary for the stated purpose:
- Payment Processors: To facilitate deposits and withdrawals. Payment providers receive only the transaction data necessary to process your specific transaction.
- Identity Verification Providers: Third-party KYC service providers who assist with document verification and liveness checks. These providers are contractually restricted from using your data for any purpose beyond the verification service.
- Fraud Prevention & AML Services: Specialist providers who assist with fraud detection, IP analysis, and anti-money laundering screening.
- Gaming Software Providers: Game providers may receive session data necessary to operate the game you are playing. They do not receive your full Account profile.
- Regulatory Authorities: Where required by applicable law, V9Game may disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units.
- Legal & Professional Advisors: Lawyers, auditors, and compliance consultants engaged by V9Game, subject to professional confidentiality obligations.
7.2 All third-party Data Processors engaged by V9Game are bound by written data processing agreements that restrict their processing to the documented purpose, require adequate security measures, and prohibit sub-processing without V9Game's written consent.
No Sale of Data: V9Game does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Data sharing is limited to operational necessity and legal compliance.
8. International Data Transfers
8.1 V9Game operates internationally and may transfer personal data to servers, processors, or service providers located in jurisdictions outside your country of residence, including outside Pakistan.
8.2 Where personal data is transferred outside the jurisdiction of the governing data protection law, V9Game implements appropriate safeguards, which may include standard contractual clauses, adequacy decisions, or equivalent transfer mechanisms applicable under the governing law.
8.3 By using V9Game, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan. V9Game does not represent that such transfers are governed by Pakistani data protection law.
9. Data Retention
9.1 V9Game retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Retention periods vary by data category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC / Identity Documents | Duration of account + 5 years post-closure | AML / regulatory obligation |
| Transaction Records | Minimum 5 years from transaction date | AML / financial regulation |
| Gaming Activity Logs | Duration of account + 2 years post-closure | Contractual / dispute resolution |
| Support Communications | 3 years from last interaction | Quality assurance / disputes |
| Technical / Access Logs | Up to 12 months | Security / fraud prevention |
9.2 After the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.
10. Cookies & Tracking Technologies
10.1 V9Game uses cookies and similar tracking technologies to enable core Platform functionality, manage user sessions, detect fraud, and collect analytics data about Platform usage.
10.2 V9Game uses the following categories of cookies:
- Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies that keep you logged in. These cannot be disabled without breaking core functionality.
- Functional Cookies: Remember your preferences such as language, interface settings, and responsible gambling tool configurations.
- Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform to enable performance improvements. Where consent-based analytics tools are used, they are activated only upon your consent.
- Security Cookies: Assist with fraud detection, bot prevention, and account protection by identifying unusual access patterns.
10.3 You can manage cookie preferences through your browser settings. Disabling all cookies may impair the functionality of the Platform, including your ability to log in and place bets.
10.4 V9Game does not use cookies to deliver third-party targeted advertising without your consent.
11. Data Security
11.1 V9Game implements technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. Security measures include but are not limited to:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform
- Encryption of sensitive data at rest, including KYC documents and financial records
- Role-based access controls limiting staff access to personal data on a need-to-know basis
- Regular security reviews and vulnerability assessments of Platform infrastructure
- Multi-factor authentication options for user accounts
- Secure deletion procedures for data that has reached its retention limit
11.2 KYC documents must be submitted only through the Platform's official HTTPS-secured verification portal. V9Game will never request sensitive documents via unsecured email, unverified chat platforms, or third-party services. If you are ever asked to submit documents outside the official portal, treat it as a potential phishing attempt and contact V9Game support immediately.
11.3 No security system is completely impenetrable. In the event of a personal data breach that is likely to result in risk to affected individuals, V9Game will take appropriate steps in accordance with applicable breach notification obligations.
Protect Your Account: You are responsible for maintaining the confidentiality of your account credentials. Use a strong, unique password and do not share your login details with anyone. Contact V9Game support immediately if you suspect unauthorised access to your account.
12. Your Data Rights
12.1 Subject to the applicable data protection law governing V9Game's operations and any overriding legal obligations (such as AML retention requirements), you may have the following rights in respect of your personal data:
Right of Access
Request a copy of the personal data V9Game holds about you and information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your Account or associated records.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations that override this right.
Right to Restrict Processing
Request restriction of processing in specific circumstances, such as where you contest the accuracy of data or object to its use.
Right to Portability
Receive a structured, machine-readable copy of data you provided, where processing is based on consent or contractual necessity.
Right to Object
Object to processing based on legitimate interests, including profiling, where your interests, rights, and freedoms override V9Game's interests.
Withdraw Consent
Withdraw any consent previously given for optional processing (e.g., marketing). Withdrawal does not affect the lawfulness of prior processing.
Right to Complain
Lodge a complaint with the supervisory authority in the applicable governing jurisdiction if you believe your rights have been infringed.
12.2 To exercise any of the above rights, submit a written request to V9Game support as described in Section 16. V9Game will respond within 30 days of receiving a valid, verified request. Identity verification may be required before processing a rights request to protect against unauthorised access to another person's data.
12.3 Certain rights are subject to limitations under applicable law. For example, AML regulations may require V9Game to retain certain records even where a User requests deletion. Where V9Game relies on such an exception, we will inform you accordingly.
13. Children's Privacy
13.1 V9Game's Services are strictly for adults aged 18 and above, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process personal data from individuals under the applicable minimum age.
13.2 If V9Game discovers or is notified that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated Account. Parental or guardian controls (such as those available on shared devices) should be used to prevent underage access to the Platform.
13.3 If you believe a minor has registered on V9Game using false age information, please contact our support team immediately with relevant details so we can investigate and act.
14. Notice for Pakistani Users
14.1 V9Game's primary audience includes users based in Pakistan, including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. V9Game does not represent that its data processing activities are governed by or compliant with any Pakistani data protection legislation, as no comprehensive federal data protection law is in force in Pakistan at the time of this Policy's publication.
14.2 CNIC numbers and copies submitted as part of KYC verification are handled as sensitive data and processed only for identity and age verification and AML compliance purposes. They are not used for any other purpose, shared with Pakistani authorities unless required by applicable law, or transferred to third parties beyond contracted verification service providers.
14.3 Payment references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah in transaction records reflect payment method labels used by the User and do not imply that those institutions have endorsed V9Game or that they have access to your V9Game account data.
14.4 Pakistani users have gambling restrictions under the Prevention of Gambling Act, 1977, among other applicable laws. V9Game does not claim to be authorised by any Pakistani government body, PTA, or State Bank of Pakistan. Users are responsible for understanding applicable local law. This Policy does not constitute legal advice.
15. Policy Amendments
15.1 V9Game reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, operational practices, or data protection best practices. Material changes will be communicated by updating the "Last Updated" date on this page.
15.2 Where a change materially affects the way V9Game processes your personal data, V9Game will endeavour to notify active Account holders through a prominent notice on the Platform or by email prior to the change taking effect.
15.3 Continued use of V9Game after an updated Privacy Policy is published constitutes your acknowledgement of the amendments. If you do not accept the amended Policy, you must cease using the Platform and contact support to request Account closure.
15.4 V9Game encourages users to review this Policy periodically to remain informed of how your data is handled.
16. Contact Us
16.1 For any queries, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact the V9Game Data team through the following channels:
- Email: [email protected] — plain text address, not a clickable link
- Live Chat: Available on the V9Game Platform, 24 hours a day, 7 days a week
- FAQ: See the FAQ page for guidance on common data queries
16.2 When submitting a data rights request, please include your full name, registered email address, the specific right you wish to exercise, and sufficient context to enable V9Game to identify your Account and process your request efficiently.
16.3 V9Game will acknowledge data rights requests within 5 business days and aim to provide a substantive response within 30 days. More complex requests may take longer; you will be informed if an extension is required.
16.4 Support for data-related queries is provided in English. Urdu language assistance for privacy queries is available upon request, subject to staff availability.
This Privacy Policy was last updated in January 2026. Continued use of V9Game after this date constitutes your acknowledgement of this Policy. Adults 18+ only — or the higher minimum required by the operator/license jurisdiction.
How V9Game Protects Your Privacy
Six principles that guide every data decision we make — from collection through deletion.
Minimal Data Collection
We collect only the personal data we genuinely need to operate your account, process payments, verify your identity, and meet legal obligations. We don't collect data "just in case." If a data point isn't needed for a documented purpose, we don't ask for it.
Encrypted Storage
Sensitive data including KYC documents, CNIC copies, and financial records are stored with encryption at rest. All data transmitted between your device and V9Game is protected by TLS. We conduct regular security reviews to maintain the integrity of our data infrastructure.
Your Rights, Respected
You can request access to, correction of, or deletion of your personal data at any time. Rights requests are acknowledged within 5 business days and processed within 30 days. We explain clearly if a legal obligation prevents us from fulfilling a specific deletion request.
No Data Selling
V9Game does not sell, rent, or share your personal data with advertisers or data brokers. Third-party sharing is strictly limited to contracted service providers (payment processors, KYC providers, fraud prevention) and legal disclosures required by applicable law.
Defined Retention Periods
Every category of data we hold has a documented retention period. When data is no longer needed and retention obligations have passed, it is securely deleted or anonymised. We don't hold data indefinitely without justification — our retention schedule is published in this Policy.
Bilingual Support
Data rights requests, privacy queries, and support communications are handled in English. Urdu language assistance is available upon request. Pakistani users can reach our support team via live chat or email using the contact details in Section 16 of this Policy.
Have Questions About Your Data?
Our support team can answer privacy questions in English and Urdu. Visit our FAQ for quick answers, or head back to the homepage to explore V9Game.
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